Monthly Archives: March 2012

Our New Comment Library Is Coming!

And just to whet your appetite, here’s a sneak peek:

 

What do you think?

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Filed under home inspection blog, home inspection report, Home inspection software, Tap Inspect

Our Next Big Move

We don’t just run a home inspection software company. We’re working home inspectors who use our app in the field every single day. From doing our own inspections and listening to you, we know that our current comment library isn’t perfect. That’s why we’re dramatically revamping it.

Tap Inspect already provides multiple customizable checklists. No matter what you are inspecting, these checklists rarely provide a complete picture of what you want to communicate. There are always things that need more clarification in a specific report. That’s where comments and photos come in.

This simple task of recording comments can get complicated because every person has their take on what needs to be commented on and what the comment should say. Despite the individuality that complicates the design and coding of Tap Inspect, we believe in a few fundamental truths:

We all report in our own language and that language can change over time

Your choice of words, the way you explain things, your level of detail—these are the reasons clients choose you to do their inspections. As inspectors learn and do more inspections, word choice can and does change. As professionals we are constantly learning and our comments reflect that.

Canned, default comments frequently cannot provide the personal touch that’s needed. They can provide a starting point, but they must adapt and change as we do.

Our new library notices when you change a word or add an entirely new comment and asks if you want to save it. It grows and changes as you use it.

We tend to report the same things over and over in the same places

As a general rule, we inspectors tend to make the same handful of comments on almost every report we do and put them in the same sections. It’s just the nature of inspecting similar things over and over. These frequently used comments should be only a tap away since they are used so often.

Our new library remembers what comments you use in which section. Your most frequently used comments will always be at the top of the list in the section you use it.

It’s a hassle to find that one comment you only use once a year

We all run into some issue that is very unusual, but we know we have commented on it before. Where is it?

Keywords, comment codes and drop down lists typically don’t help because you have to remember where in you library it is saved and then scroll through long lists to find it. This usually takes longer than it does to type it again.

Just like with Google, Yahoo or Bing, our new library allows you to type in a word or phrase and search the entire database of comments. Is the list too long? Type in more words and the list gets shorter and shorter with the best matches nearest the top.

Stay tuned because we think what is coming soon from Tap Inspect will change your expectation of how comment libraries should work. We can’t wait.

 

 

 

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Filed under home inspection blog, home inspection report, Home inspection software, Tap Inspect

How Do You Make Contact?

We wanted to know how real home inspectors personalize their businesses, so we made it our question of the month. Here’s what’s working for you:

“I try to maintain periodic contact with all of my previous clients, via email. Several times a year, I’ll pass on maintenance tips, mold and radon (indoor air quality) information or information about recalled products from the Consumer Product Safety Council…I receive a lot of positive response from this. In staying on the front page with my clients, they are quick to refer me to friends and family. In slow times (which we have all seen too much of), I send out emails to my previous clients offering annual maintenance evaluations of their homes, with energy conservation tips provided.”

~ Mark Cordle, CEO of Echota Home Inspections in Atlanta, Georgia

“I invite all of my clients to take a survey on the quality of the inspection report. Once they do, they’re entered into a drawing to win a $25 gift certificate to Home Depot. I also follow up after a while to let them know that they can contact me an ask questions even after they’ve moved in.”

~ Michael Wirth, home inspector and co-founder of Tap Inspect in Louisville, Kentucky

“I simply give them the best inspection and report there is. I spend all the time that’s necessary explaining items and concerns during the inspection. I am not afraid to recommend the tradesmen I have used for years in my building business. I treat every client like family. No gimmicks or tricks, just the best experience possible!”

~ Jim Dietrich, AAA Home Inspections in Flushing, Michigan

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News You Can Use: March Edition

* Canadians! The Canadian Home Builders’ annual conference takes place March 14 through 16 in Mont Tremblant, Quebec.

* Don’t think we left NAHI out. The NAHI Colorado spring conference will happen on March 24.

* InterNACHI is hosting a series of free webinars in conjunction with the U.S. Department of Energy on home performance, energy efficiency and sustainability. Webinars run on March 14 and May 16 at noon Pacific time, 3:00pm EST.

* We love home inspection marketing guru Ken Compton. If you’re looking for a bit more reading on how to boost your home inspection biz, check out this piece on increasing your SEO love or this one on establishing yourself as the expert.

* And if you haven’t seen enough weird stuff for today, we bring you nests made for people. Inspect that.

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Filed under home inspection blog, home inspection report, Home inspection software, Tap Inspect